Exchanging an unwanted gift or getting a refund on a purchase you later regret can be frustrating when the retailer makes you jump through hoops - or, worse, rejects your return outright because the receipt is missing or the return date has passed. Conversely, a store with a forgiving return policy can ease your exasperation and turn you into a loyal customer.
"It's important to review [a retailer's return policy] before buying an item," says
We talked with several shopping experts to find out which retailers' return policies stand out for all the right reasons and keep customers coming back to spend more. Here's what they had to say.
No-Limit Return Policy
At
Even those who've lost the original receipt can make a return within a year of purchase.
Nordstrom has long been lauded by loyal customers for its generous return policy. There is no set time limit on in-store or online purchases, and the retailer works with customers on a case-by-case basis to determine whether a purchased item is returnable. If a refund is issued, it will be done using the original form of payment. If Nordstrom cannot find a record of sale in their system, you'll receive a refund for the item at the current sale price via a store gift card. Another plus for online customers who don't want to deal with in-store crowds is free return shipping, says savings expert
One-Year Return Policy
For those making returns without the original receipt, don't fret, says
Woroch notes that even if you don't have your original receipt, you may still be able to make a return. However, instead of getting a full refund you'll receive a store credit for the lowest selling price within 180 days of purchase.
REI has a "no questions asked" return policy and allows customers to make returns up to one year after purchase, says
Customers can return products by mail (no matter if the item was purchased online or not) or in-store with a proof of purchase. This includes the original receipt or packing slip for online orders. If you don't have a proof of purchase, as long as you're an REI member, a store rep can locate your proof of purchase in their system by using your REI member number.
Zappos stands out among online retailers, because it allows its shoppers to make returns up to one year after the purchase date for a full refund. "It's among the gold standard of e-commerce sites," Glaser says. The standard for most other sites -- including online retail giant Amazon -- is just 30 days. On
90-Day Return Policy
Among big-box retailers, Target has one of the most lenient return policies, according to Cook. Most unopened items are eligible for return up to 90 days after purchase. Kmart, for example, only gives its customers 30 days to make returns. At
At Target, you'll receive a full refund or merchandise exchange on all eligible items. Keep in mind that there are certain products that are non-returnable. This includes opened music/movies/video games, open airbeds and open or defective collectibles (i.e., sports cards, action figures and special edition Barbie dolls).
For online purchases, you can make returns in-store or through the mail free of charge.
Andrea Browne Taylor is an editor at Kiplinger.