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February 13, 2012
Binyamin Rose: Back to the Bunker: How a life-risking act by a Christian family during the Holocaust saved a family and built a thriving community a world away
Menachem Wecker: Business Schools Teach Real Estate Despite Troubled Housing Market
February 10, 2012
Lisa M. Krieger: Man with defibrillator demands access to his own heart's information
David G. Savage: Why activists may not be in a hurry to have High Court rule on alternative marriage
February 9, 2012
Laura McMullen: 10 Least Expensive Public Schools for Out-of-State Students
Kimberly Palmer: How to actually enjoy -- relaxing, financially -- your vacation
February 8, 2012
Warren Richey: Why momentous Prop. 8 ruling might not satisfy gay-rights groups
Menachem Wecker: Though Controversial, LL.M.'s Can Lead to Specialized Legal Jobs
The Kosher Gourmet byDana Velden: Going to the bother of making soup? You know it better be good. This CREAM OF TOMATO SOUP certainly is! And it's a cinch to make, too (Includes techinques and serving secrets)
February 7, 2012
Frank J. Gaffney, Jr.: Caught off-guard? President's Super Bowl interview with Matt Lauer gives those who need a reason not to vote for him, a darn good one
Suzanne Bohan: Leaping lizards! Tiny reptiles advancing robot design
February 6, 2012
Jonathan Tobin: Iran Threatens Israel With Destruction, But the New York Times Doesn't Hear It
Jeffrey Fleishman: In newly democratic Egypt, tens of democracy activists jailed, to stand trial; their groups are 'threatening the stability of the homeland'
Julie Deardorff : Researchers say antioxidants may not be that effective and could do more harm than good
Mark Clayton: How did Anonymous hackers eavesdrop on FBI and Scotland Yard?
February 3, 2012
Edmund Sanders : Israeli official says Iran is creating missile that could reach East Coast of US
Victoria Kim: Immigrant-smuggling ring used black drivers to avoid racial profiling
February 2, 2012
Jim Carney: Wrong number call may have saved her life
Reza Kahlili : Ex-CIA spy in Iran's Revolutionary Guard: What Obama doesn't grasp about striking deals with Tehran
Tina Susman: For woodchuck rescuer, every day is Groundhog Day
February 1, 2012
Brian Bennett: US officials see increasing threat of domestic attack from Iran
Emily Brandon: How to Take Advantage of New 401(k) Fee Disclosures
January 31, 2012
January 30, 2012
Paul Richter and Ramin Mostaghim: Misreading Teheran's limits -- deadly and economically devastating as they may be -- is a risk administration, Europe seem willing to take
Suzanne Bohan: Warning: Nap-deprived tots missing more than sleep, study finds
Meg Handley: Banks Revamping Rewards Programs to Woo Customers
January 27, 2012
Caroline B. Glick: Obama: Of course I intend to prevent a nuclear holocaust . . . in a few months
Yochonon Donn: In liberal New York City, fervently-Orthodox Jews may soon be getting a district to call their own
Jeannine Stein: An inflated ego and thinking you're 'all that' doesn't just make others sick of you, it can make you ill
Katy Hopkins: New budget rules may affect how much money you get for college
January 26, 2012
Ed Koch: To the New York Times, calling for the murder of Jews by those capable of having their incitement taken seriously isn't news
Jeannine Stein: Mental illness struck one in five U.S. adults in 2010: Report
January 25, 2012
Richard Simon: House passes two bills endorsing the use of religious symbols at military memorials
Fred Weir: Putin: Multiethnic Russia cannot survive as a US-style 'melting pot'; must find its own way
Susan Johnston: 5 Sneaky Coupon Strategies Consumers Should Watch Out For
January 24, 2012
Carol Clark: The price of your soul: How your brain decides whether to 'sell out'
Caroline B. Glick: America lost most in 'Arab Spring'. Sadly, many voters still don't grasp the extent
Warren Richey: Drug criminal scores win in GPS ruling from conservative-leaning high court
Erika Bolstad: Black conservatives gather to talk about gaining strength
January 23, 2012
Melissa Dribben: Jewish voters to play a key role in Florida's Republican primary
Jordan Rau: In quest to grow, Catholic hospital system will announce this morning its break from church
Ali Safi: U.S. envoy gives Taliban terms for peace talks
January 19, 2012
January 18, 2012
January 17, 2012
Frank J. Gaffney Jr.: No-kidding red lines: U.S. response to an Iranian nuke may be bluster, but Israel's won't be
David G. Savage: They sued their principals after slandering them online --- now the cases are headed to the Supreme Court
David Francis: Where to Invest in 2012: With stocks expected to rebound, opportunity abounds for investors
January 13, 2012
Ben Lynfield: Israeli lawmakers move to annex Jewish Judea, one museum at a time
Alexia Elejalde-Ruiz: Thriving through touch: Gentle massage helps older people with low mobility improve in mind and body
January 12, 2012
Warren Richey: Landmark Supreme Court ruling a 'resounding win' for religious groups
Warren Richey: Supreme Court says no to new rule on eyewitness testimony
John Fauber : Statins found to raise diabetes risk in postmenopausal women
Katy Hopkins : Consider This Before You Pay for an Online Degree
The Kosher Gourmet by Joseph Erdos: This mushroom and barley soup has an intense -- almost nutty -- flavor that mixes robust with Middle East. It has creaminess without cream
January 11, 2012
Shari Roan: Millions of atrial fibrillation sufferers at risk for devastating, but preventable, stroke
Tom Hussain: Pakistan -- recipient of more than $21 billion in civilian and military aid -- speeds pursuit of Iranian pipeline, defying US
David G. Savage: High court signals it won't be loosening TV's 'indecency' rules
Stephen Ceasar: Oklahoma's Islamic law amendment can't go into effect, court rules
January 10, 2012
Reza Kahlili: From an ex-CIA spy: US must exploit new split in Iran's Revolutionary Guard
Karen Kaplan: Study: Nicotine replacement products ineffective when used in real-life situations
January 9, 2012
Michael Doyle: Put through legal hell over dream home, couple fought back hard --- all the way to Supreme Court
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Jewish World Review
April 24, 2006
/ 26 Nissan, 5766
Supervising Workers
By
Rabbi Dr. Asher Meir
How much worker supervision is too much?
http://www.JewishWorldReview.com |
Q: New technology enables employers to keep tabs on workers' every action. How much surveillance is ethical?
A: The relevance of this question was brought home to me recently in the form of a new twist on the old evening news line, "It's ten o'clock. Do you know where your children are?" A huge billboard advertising GPS tracking equipment read: "It's 11:00 AM. Do you know where your workers are?"
We related to this question in an earlier column from the point of view of the rights of the worker. We pointed out that on the one hand worker oversight is certainly necessary and appropriate; the Talmud tells us that someone who has inherited a lot of money and wants to lose it fast should hire workers and not supervise them. (1) On the other hand, employers shouldn't try to dig up private information about workers unless they need the information for a specific constructive purpose, and will use the information in a fair and equitable way. (Example: giving the worker the right to respond; not summarily firing the employee unless there is clear and present danger from worker behavior.) These are the same criterion they would have to apply if they had the information and were considering whether to pass it along to someone else. (2)
This week I want to focus on another aspect of the question: not whether surveillance is legitimate, but whether it is effective. Excessive oversight may be counterproductive for a number of reasons:
1. It limits the employee's freedom to use judgment and thus robs the employer of much of the worker's unique ability.
2. As a consequence, it can stifle the worker's creativity, reducing his ability and morale.
3. Ultimately, lack of trust in the worker may be reciprocated by a lack of commitment towards the employer, resulting ironically in less compliance rather than more.
The great American general George Patton was a stickler for iron discipline. He is quoted as saying, "There is only one kind of discipline: perfect discipline." Yet this same manager is known for the words: "Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity." Employees have to carry out orders, but employers have to know how to give directives that don't stifle their worker's abilities.
We can find a model for this approach in the construction of the Tabernacle at the time of the journey of the Children of Israel through the desert over 3,000 years ago. The Tabernacle, or Mishkan, was the main vehicle for spreading consciousness of G-d's presence in the world. Its construction is considered in our tradition as the archetype of all constructive labor, so much so that when the Torah prohibits "labor" on the Sabbath day, our Sages learned that the particular labors forbidden were precisely those needed for the work of the Mishkan.
On the one hand, we find that the plan of the Mishkan and its utensils were described to Moses in a detailed prophecy. Yet Moses delegated the actual handiwork to the people in a way which gave maximum latitude to their individual talents.
This began with the donations of raw materials by all the people. Moses did not dictate who should give, rather "Then came each man whose heart inspired him, and everyone whose spirit moved him" (Exodus 35:21). He also did not provide an exact inventory of materials and quantities; rather "Every man and women whose heart moved them to bring for all the work that the Lord commanded through Moses to do, the children of Israel brought as a donation to the Lord"(Exodus 35:29). Ultimately, the Torah tells us that they brought far more than was necessary.
Likewise, the handiwork was not dictated but rather delegated. The chief workmen, Betzalel and Oholiav, were endowed with "skill, insight and inspiration" (Exodus 35:31). But they also did not merely dictate to their subordinates, for the Torah tells us that the individual laborers were also "every wise hearted person, whom G-d endowed with skill and insight, to know how to do all the handiwork of the sanctified labor which G-d commanded" (Exodus 36:1).
When the Torah tells us that Betzalel did "everything G-d commanded Moses" (Exodus 38:22), Rashi comments that he didn't do everything Moses commanded him; rather, his inspiration and insight led him to fulfill G-d's original plan even when Moses' instructions differed slightly.
The Tabernacle in the desert is considered a model for all our efforts to apply human ability to make the entire world a suitable abode for G-d's presence. Its construction can likewise serve as a model for an ideal workplace, where the employees are fully dedicated to the success of the project at hand and apply all their individual talents and abilities, rather than merely serving as automatons carrying out precise directives from their superiors.
SOURCES: (1) Babylonian Talmud, Bava Metzia 29b. (2) Chafetz Chaim. volume II chapter 9; Responsa Halachos Ketanos 1:276
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THE JEWISH ETHICIST, NOW IN BOOK FORM
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JWR contributor Rabbi Dr. Asher Meir, formerly of the Council of Economic Advisers in the Reagan
administration, is Research Director of the Business Ethics Center of Jerusalem, Jerusalem College of Technology.
To comment or pose a question, please click here.
Previously:
Should I turn in a colleague for inappropriate acts?
Priority in charitable giving
Trolls and ogres
How many hours of work is too many?
Can I promote my product by having it unobtrusively written into a story?
He's not heavy he's my brother
All's fair in war?, II
All's fair in war?
Girth vs. worth
Is it proper to tax bequests?
Ethics of Being Overweight
Penalized for working swiftly
When is it a bluff?
'Rate and switch'
My paycheck is late!
Should schools cater to an elite?
All's fair in love?
Comfort and Competition
Do I need the caller's permission to put a call on the speakerphone?
Overtime for lost time
Is it unethical to play suppliers against each other to get the lowest bid possible?
Do family members have precedence in charity allotments?
What the world of business can teach us about our annual process of repentance and renewal
Are religious leaders subject to criticism?
Vindictive Vendor: How can I punish an abusive competitor?
Blogging Ethics: Is the blogger responsible for defamatory posts?

© 2005, The Jewish Ethicist is produced by the JCT Center for Business Ethics
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