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February 13, 2012
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Menachem Wecker: Business Schools Teach Real Estate Despite Troubled Housing Market
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David G. Savage: Why activists may not be in a hurry to have High Court rule on alternative marriage
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Warren Richey: Why momentous Prop. 8 ruling might not satisfy gay-rights groups
Menachem Wecker: Though Controversial, LL.M.'s Can Lead to Specialized Legal Jobs
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February 7, 2012
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Jonathan Tobin: Iran Threatens Israel With Destruction, But the New York Times Doesn't Hear It
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Julie Deardorff : Researchers say antioxidants may not be that effective and could do more harm than good
Mark Clayton: How did Anonymous hackers eavesdrop on FBI and Scotland Yard?
February 3, 2012
Edmund Sanders : Israeli official says Iran is creating missile that could reach East Coast of US
Victoria Kim: Immigrant-smuggling ring used black drivers to avoid racial profiling
February 2, 2012
Jim Carney: Wrong number call may have saved her life
Reza Kahlili : Ex-CIA spy in Iran's Revolutionary Guard: What Obama doesn't grasp about striking deals with Tehran
Tina Susman: For woodchuck rescuer, every day is Groundhog Day
February 1, 2012
Brian Bennett: US officials see increasing threat of domestic attack from Iran
Emily Brandon: How to Take Advantage of New 401(k) Fee Disclosures
January 31, 2012
January 30, 2012
Paul Richter and Ramin Mostaghim: Misreading Teheran's limits -- deadly and economically devastating as they may be -- is a risk administration, Europe seem willing to take
Suzanne Bohan: Warning: Nap-deprived tots missing more than sleep, study finds
Meg Handley: Banks Revamping Rewards Programs to Woo Customers
January 27, 2012
Caroline B. Glick: Obama: Of course I intend to prevent a nuclear holocaust . . . in a few months
Yochonon Donn: In liberal New York City, fervently-Orthodox Jews may soon be getting a district to call their own
Jeannine Stein: An inflated ego and thinking you're 'all that' doesn't just make others sick of you, it can make you ill
Katy Hopkins: New budget rules may affect how much money you get for college
January 26, 2012
Ed Koch: To the New York Times, calling for the murder of Jews by those capable of having their incitement taken seriously isn't news
Jeannine Stein: Mental illness struck one in five U.S. adults in 2010: Report
January 25, 2012
Richard Simon: House passes two bills endorsing the use of religious symbols at military memorials
Fred Weir: Putin: Multiethnic Russia cannot survive as a US-style 'melting pot'; must find its own way
Susan Johnston: 5 Sneaky Coupon Strategies Consumers Should Watch Out For
January 24, 2012
Carol Clark: The price of your soul: How your brain decides whether to 'sell out'
Caroline B. Glick: America lost most in 'Arab Spring'. Sadly, many voters still don't grasp the extent
Warren Richey: Drug criminal scores win in GPS ruling from conservative-leaning high court
Erika Bolstad: Black conservatives gather to talk about gaining strength
January 23, 2012
Melissa Dribben: Jewish voters to play a key role in Florida's Republican primary
Jordan Rau: In quest to grow, Catholic hospital system will announce this morning its break from church
Ali Safi: U.S. envoy gives Taliban terms for peace talks
January 19, 2012
January 18, 2012
January 17, 2012
Frank J. Gaffney Jr.: No-kidding red lines: U.S. response to an Iranian nuke may be bluster, but Israel's won't be
David G. Savage: They sued their principals after slandering them online --- now the cases are headed to the Supreme Court
David Francis: Where to Invest in 2012: With stocks expected to rebound, opportunity abounds for investors
January 13, 2012
Ben Lynfield: Israeli lawmakers move to annex Jewish Judea, one museum at a time
Alexia Elejalde-Ruiz: Thriving through touch: Gentle massage helps older people with low mobility improve in mind and body
January 12, 2012
Warren Richey: Landmark Supreme Court ruling a 'resounding win' for religious groups
Warren Richey: Supreme Court says no to new rule on eyewitness testimony
John Fauber : Statins found to raise diabetes risk in postmenopausal women
Katy Hopkins : Consider This Before You Pay for an Online Degree
The Kosher Gourmet by Joseph Erdos: This mushroom and barley soup has an intense -- almost nutty -- flavor that mixes robust with Middle East. It has creaminess without cream
January 11, 2012
Shari Roan: Millions of atrial fibrillation sufferers at risk for devastating, but preventable, stroke
Tom Hussain: Pakistan -- recipient of more than $21 billion in civilian and military aid -- speeds pursuit of Iranian pipeline, defying US
David G. Savage: High court signals it won't be loosening TV's 'indecency' rules
Stephen Ceasar: Oklahoma's Islamic law amendment can't go into effect, court rules
January 10, 2012
Reza Kahlili: From an ex-CIA spy: US must exploit new split in Iran's Revolutionary Guard
Karen Kaplan: Study: Nicotine replacement products ineffective when used in real-life situations
January 9, 2012
Michael Doyle: Put through legal hell over dream home, couple fought back hard --- all the way to Supreme Court
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Jewish World Review
July 31, 2006
/ 6 Menachem-Av, 5766
Read Receipts
By
Rabbi Dr. Asher Meir
Should you respond to all those annoying email pop-up requests?
http://www.JewishWorldReview.com |
Q: May I demand read receipts of people? Do I have to respond to them?
A: Modern e-mail programs include a lot of useful bells and whistles: cc, bcc, forward, request read receipt, etc. It's fine to to take advantage of these features, but it's wrong to take advantage of your correspondents. All of these features have ethical pitfalls. An earlier column discussed cc and bcc; this week we will discuss read receipts.
One of the most frustrating situations for a correspondent, whether a friend or a business associate, is to wait patiently for a reply, when in fact you're not sure the recipient ever got the original communication. Is the person purposely ignoring us? Does he or she need time to consider our request? Perhaps it's just a particularly busy time, or the recipient is on vacation. (Yes, once upon a time, people took vacations from their business correspondence.) Or maybe the letter never got through, or got flagged as "spam" (an increasingly common situation, as the exploding amounts of junk e-mails compel users to use more inclusive filters.)
The makers of e-mail programs provide us with a solution: the "read receipt". When the recipient examines his or her e-mail, a little box pops up asking if the reader is willing to confirm that in fact he or she has read (or received) the message. Result: no more uncertainty on the side of the recipient.
However, this bit of paradise for the sender can be a miniature torment for the recipient. First of all, it's just plain annoying to have all those little pop-ups springing at you, and to have to respond to all of them. More important, sometimes -- often -- we just don't want the sender to know if we're ignoring them, thinking of them, too busy for them, etc. Harmonious relations among human beings often depend on "plausible deniability", keeping some knowledge to ourselves.
The first thing we should know is that there is no general ethical responsibility to respond to these requests. Not every person who sends us email has a right to know if and when we read his or her message. (Of course there are exceptions, which we will mention shortly.) By the same token, it is not always fair to ask for such a receipt. Here is a parallel from Jewish tradition.
The Torah demands that everyone should be truthful, commanding us, "Distance yourself from every false matter." Torah scholars are expected to be even more exacting, holding to the truth even in situations where we could excuse an average person for evasion. But the Talmud tells us that there are some situations where even a Torah scholar is permitted to be evasive: when someone puts him on the spot with an embarrassing and intrusive question. (1) Since read receipts often fall into this category, don't feel obligated to respond to every such request.
This in turn strongly suggests that it is wrong in the first place to put the recipient in such an embarrassing situation. It may come out eventually exactly when the letter was received, and if no read receipt was sent it could cause an awkward feeling. The Torah tells us "Don't oppress each man his fellow" (Leviticus 25:17), and Maimonides explains that this refers to statements which embarrass the interlocutor and to which no reply can be mustered. (2)
The solution is to avoid using read receipts routinely. Before you demand one, ask yourself: Does this person really owe me an answer? Often the answer is yes. If you are the boss, or a customer or supplier with an urgent issue, you will often have a right to put someone on the spot. Parents have the right when it is something relating to their own well-being. And any friend or colleague can occasionally find himself in a situation where he or she really needs help and decide that in this case it is appropriate to impose on someone. As I wrote in a previous column, being ethical doesn't mean we never make demands on other people and never impose on them; Judaism believes in mutual obligations and sometimes we have to insist on these.
But if we consider things carefully, we will probably conclude that in most cases it is most thoughtful to leave off the read receipt and trust the good will of the recipient to respond in a prompt and responsible way. A corollary: when we receive mail we should also respond thoughtfully. If we think the other person is anxiously waiting our answer, then it's best to e-mail a short reply: "I'm really busy right now, I'll take care of your letter when I can give it the attention it deserves"; or, "I'll do my best to get back to you, this is not exactly up my alley"; or, "I'm working on your issue right now, I'll get back to you when I have something to report."
POST SCRIPT: The Jewish Ethicist probably deserves many of the "read receipts" requested of him, since he is not always careful to respond promptly as he recommends. Maybe in light of this column I will take my own advice and get back to people more quickly. I remind my readers that due to the very large amount of reader mail, for which I am very grateful, it is not possible for me to respond to every letter. But I definitely do read every letter, and I assure you that every one contributes to my ethical understanding and to the quality of the column.
SOURCES: (1) Babylonian Talmud Bava Metzia 23b; Shulchan Aruch Choshen, Mishpat 262:21. (2) Sefer HaMitzvos, negative precepts 251.
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THE JEWISH ETHICIST, NOW IN BOOK FORM
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JWR contributor Rabbi Dr. Asher Meir, formerly of the Council of Economic Advisers in the Reagan
administration, is Research Director of the Business Ethics Center of Jerusalem, Jerusalem College of Technology.
To comment or pose a question, please click here.
Previously:
Do I have to reimburse someone who tried to do me a favor?
Seeking credit card debt settlement
Can I threaten to spread the word about someone who cheated me?
How can the terminally ill tap into their life insurance?
Is there value in an unhappy marriage?
Where does the Almighty fit into your corporation's mission statement?
Does an expert witness have to be impartial?
Should I give recognition to a modest man who did a great deed?
In representing my firm, can I tell a white lie?
Defrauding insurance to save a life
Can top level management unilaterally give away money to corporate dollars to charity?
Loans to Family Members
How much worker supervision is too much?
Should I turn in a colleague for inappropriate acts?
Priority in charitable giving
Trolls and ogres
How many hours of work is too many?
Can I promote my product by having it unobtrusively written into a story?
He's not heavy he's my brother
All's fair in war?, II
All's fair in war?
Girth vs. worth
Is it proper to tax bequests?
Ethics of Being Overweight
Penalized for working swiftly
When is it a bluff?
'Rate and switch'
My paycheck is late!
Should schools cater to an elite?
All's fair in love?
Comfort and Competition
Do I need the caller's permission to put a call on the speakerphone?
Overtime for lost time
Is it unethical to play suppliers against each other to get the lowest bid possible?
Do family members have precedence in charity allotments?
What the world of business can teach us about our annual process of repentance and renewal
Are religious leaders subject to criticism?
Vindictive Vendor: How can I punish an abusive competitor?
Blogging Ethics: Is the blogger responsible for defamatory posts?

© 2005, The Jewish Ethicist is produced by the JCT Center for Business Ethics
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