In this issue
April 9, 2014

Jonathan Tobin: Why Did Kerry Lie About Israeli Blame?

Samuel G. Freedman: A resolution 70 years later for a father's unsettling legacy of ashes from Dachau

Jessica Ivins: A resolution 70 years later for a father's unsettling legacy of ashes from Dachau

Kim Giles: Asking for help is not weakness

Kathy Kristof and Barbara Hoch Marcus: 7 Great Growth Israeli Stocks

Matthew Mientka: How Beans, Peas, And Chickpeas Cleanse Bad Cholesterol and Lowers Risk of Heart Disease

Sabrina Bachai: 5 At-Home Treatments For Headaches

The Kosher Gourmet by Daniel Neman Have yourself a matzo ball: The secrets bubby never told you and recipes she could have never imagined

April 8, 2014

Lori Nawyn: At Your Wit's End and Back: Finding Peace

Susan B. Garland and Rachel L. Sheedy: Strategies Married Couples Can Use to Boost Benefits

David Muhlbaum: Smart Tax Deductions Non-Itemizers Can Claim

Jill Weisenberger, M.S., R.D.N., C.D.E : Before You Lose Your Mental Edge

Dana Dovey: Coffee Drinkers Rejoice! Your Cup Of Joe Can Prevent Death From Liver Disease

Chris Weller: Electric 'Thinking Cap' Puts Your Brain Power Into High Gear

The Kosher Gourmet by Marlene Parrish A gift of hazelnuts keeps giving --- for a variety of nutty recipes: Entree, side, soup, dessert

April 4, 2014

Rabbi David Gutterman: The Word for Nothing Means Everything

Charles Krauthammer: Kerry's folly, Chapter 3

Amy Peterson: A life of love: How to build lasting relationships with your children

John Ericson: Older Women: Save Your Heart, Prevent Stroke Don't Drink Diet

John Ericson: Why 50 million Americans will still have spring allergies after taking meds

Cameron Huddleston: Best and Worst Buys of April 2014

Stacy Rapacon: Great Mutual Funds for Young Investors

Sarah Boesveld: Teacher keeps promise to mail thousands of former students letters written by their past selves

The Kosher Gourmet by Sharon Thompson Anyone can make a salad, you say. But can they make a great salad? (SECRETS, TESTED TECHNIQUES + 4 RECIPES, INCLUDING DRESSINGS)

April 2, 2014

Paul Greenberg: Death and joy in the spring

Dan Barry: Should South Carolina Jews be forced to maintain this chimney built by Germans serving the Nazis?

Mayra Bitsko: Save me! An alien took over my child's personality

Frank Clayton: Get happy: 20 scientifically proven happiness activities

Susan Scutti: It's Genetic! Obesity and the 'Carb Breakdown' Gene

Lecia Bushak: Why Hand Sanitizer May Actually Harm Your Health

Stacy Rapacon: Great Funds You Can Own for $500 or Less

Cameron Huddleston: 7 Ways to Save on Home Decor

The Kosher Gourmet by Steve Petusevsky Exploring ingredients as edible-stuffed containers (TWO RECIPES + TIPS & TECHINQUES)

Jewish World Review June 27, 2008 / 24 Sivan 5768

Things come to a dead end with customer service reps

By Lori Borgman

Lori Borgman
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http://www.JewishWorldReview.com | I have come to the conclusion that a funeral is like a wedding in reverse. With a wedding, you tend to a thousand details for months in advance and then have the big event. With a funeral, you have the big event and then tend to a thousand details in the months following.

It is amazing how many loose ends linger behind us after we depart. Some are funny, some are frustrating, and sometimes they are both — it all depends on your mental health.

After my mother died, I called AOL to cancel her Internet service, a task that I thought would take all of five minutes.

The customer service representative said I couldn't cancel the service because, and I quote, "Only the person who initiated the service can cancel the service."

I explained that the person who initiated the service was my mother and that she had died of a brain aneurysm.

To which the customer service representative replied that he was sorry, but the only way he could cancel service was if he received a letter requesting cancellation written by the person who had initiated the service.

"I told you she's deceased!" I snapped. "The woman is not going to be writing any letters! She's not going to be writing letters to me, and she's certainly not going to be writing letters to you!

What part of deceased don't you understand?"

Apparently, he didn't understand any part of it, as he apologized for not being able to help me and hung up the phone.

Right, have a nice day.

It took several more exasperating phone calls, a letter from me, a form to sign and date from AOL, and two months before the Internet connection finally faded into cyberspace.

When my dad died, my brother called Sprint to cancel his cell phone.

The customer service rep explained that they didn't really like to cancel a cell phone contract (yes, well, and we really don't like it when a loved one dies either) and suggested that someone in the family might enjoy the cell phone.

No, my brother said, just cancel the phone.

Then perhaps someone outside the family might enjoy the cell phone, the service rep said, continuing to push.

No, my brother said, just cancel the phone.

The customer rep said to do that he would need to see a death certificate.

My brother strongly disagreed and stated that the rep didn't need a death certificate, to just cancel the phone. The rep insisted that he did need a death certificate, or Sprint would continue to bill for service.

"Tell you what," my brother said. "I'm not going to send you a death certificate, but what I will do is watch you try to get money from this guy."

It was a pretty good, "Can you hear me now?" moment.

All of which proves, there is no such thing as an easy exit. Not even when you die. You may think it's over, but it's not.

Every weekday JewishWorldReview.com publishes what many in in the media and Washington consider "must-reading". Sign up for the daily JWR update. It's free. Just click here.

JWR contributor Lori Borgman is the author of , most recently, "Pass the Faith, Please" (Click HERE to purchase. Sales help fund JWR.) and I Was a Better Mother Before I Had Kids To comment, please click here. To visit her website click here.


© 2008, Lori Borgman