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April 9, 2014

Jonathan Tobin: Why Did Kerry Lie About Israeli Blame?

Samuel G. Freedman: A resolution 70 years later for a father's unsettling legacy of ashes from Dachau

Jessica Ivins: A resolution 70 years later for a father's unsettling legacy of ashes from Dachau

Kim Giles: Asking for help is not weakness

Kathy Kristof and Barbara Hoch Marcus: 7 Great Growth Israeli Stocks

Matthew Mientka: How Beans, Peas, And Chickpeas Cleanse Bad Cholesterol and Lowers Risk of Heart Disease

Sabrina Bachai: 5 At-Home Treatments For Headaches

The Kosher Gourmet by Daniel Neman Have yourself a matzo ball: The secrets bubby never told you and recipes she could have never imagined

April 8, 2014

Lori Nawyn: At Your Wit's End and Back: Finding Peace

Susan B. Garland and Rachel L. Sheedy: Strategies Married Couples Can Use to Boost Benefits

David Muhlbaum: Smart Tax Deductions Non-Itemizers Can Claim

Jill Weisenberger, M.S., R.D.N., C.D.E : Before You Lose Your Mental Edge

Dana Dovey: Coffee Drinkers Rejoice! Your Cup Of Joe Can Prevent Death From Liver Disease

Chris Weller: Electric 'Thinking Cap' Puts Your Brain Power Into High Gear

The Kosher Gourmet by Marlene Parrish A gift of hazelnuts keeps giving --- for a variety of nutty recipes: Entree, side, soup, dessert

April 4, 2014

Rabbi David Gutterman: The Word for Nothing Means Everything

Charles Krauthammer: Kerry's folly, Chapter 3

Amy Peterson: A life of love: How to build lasting relationships with your children

John Ericson: Older Women: Save Your Heart, Prevent Stroke Don't Drink Diet

John Ericson: Why 50 million Americans will still have spring allergies after taking meds

Cameron Huddleston: Best and Worst Buys of April 2014

Stacy Rapacon: Great Mutual Funds for Young Investors

Sarah Boesveld: Teacher keeps promise to mail thousands of former students letters written by their past selves

The Kosher Gourmet by Sharon Thompson Anyone can make a salad, you say. But can they make a great salad? (SECRETS, TESTED TECHNIQUES + 4 RECIPES, INCLUDING DRESSINGS)

April 2, 2014

Paul Greenberg: Death and joy in the spring

Dan Barry: Should South Carolina Jews be forced to maintain this chimney built by Germans serving the Nazis?

Mayra Bitsko: Save me! An alien took over my child's personality

Frank Clayton: Get happy: 20 scientifically proven happiness activities

Susan Scutti: It's Genetic! Obesity and the 'Carb Breakdown' Gene

Lecia Bushak: Why Hand Sanitizer May Actually Harm Your Health

Stacy Rapacon: Great Funds You Can Own for $500 or Less

Cameron Huddleston: 7 Ways to Save on Home Decor

The Kosher Gourmet by Steve Petusevsky Exploring ingredients as edible-stuffed containers (TWO RECIPES + TIPS & TECHINQUES)

Jewish World Review

T-Mobile customer was counting on discounted phone

By Steve Alexander






JewishWorldReview.com | (MCT) When T-Mobile abruptly changed its cellphone plans last month, eliminating contracts and the subsidies that had kept cellphone prices low, it portrayed itself as a maverick among wireless providers.

But Kyle McCauley of Burnsville, Minn., asked me a troubling question: What about current T-Mobile customers who were under contracts and previously were led to believe they would qualify for a discounted new phone?

"I was given no advance notice of the change, but I've lost one of the benefits of my existing contract," McCauley said in an interview. "Now I can't get the discount on a new phone that I could have gotten a month ago."

What's going on? T-Mobile is attempting to create a major shift in the way people buy cellphones and service, but in the process it may be tripping over its own legal obligations.

Major cellphone companies have long used discounted cellphone prices as a carrot to get customers to sign up for one- or two-year contracts, because the contracts lowered customer turnover. The cellular companies made up for the phone discounts by charging high enough rates that they recouped the cost of the phones over the duration of the contracts.

T-Mobile's new plan was to abandon contracts, and entice people to stay by offering them lower rates (how much lower depended on which cell plan was selected). But, in order to make that financially practical, T-Mobile decided to require its customers to buy their phones at full price (about $240 to $780 for smartphones) in 24 monthly installments.

But can T-Mobile force that new strategy on customers such as McCauley, who have contracts in which a discounted phone was part of the deal? I asked a T-Mobile spokesman whether McCauley had a point. But before I got a response from the company, McCauley was contacted by "a representative of the executive office of the president of T-Mobile."

McCauley said he told her why he thought his T-Mobile contract entitled him to a discounted phone, but he said she dodged the question of his contractual rights and instead offered him a compromise: He could get out of his existing T-Mobile contract early ($100 value) or he could get a free down payment on a T-Mobile iPhone ($100 value, but he'd still have to pay the remaining $480 of the phone's full price).

McCauley opted to get out of his T-Mobile contract early, and said he plans to change cellular companies.

"Just the idea of having to pay full retail price for a new phone kind of stinks," he said. "And I thought it was stupid that it took a media inquiry before someone from T-Mobile called me and tried to make something work."

What does T-Mobile say?

"We believe there is no issue," said Scott Goldberg, a T-Mobile spokesman in Chicago, noting that McCauley had agreed to a resolution. "We have not received any other similar complaints."

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Previously:



Making files play nice with Media Player; Syncing online and local Outlook
Cellphone won't stream live sports anymore; Hotmail v. Outlook
Getting video calling to work on Facebook; Adobe Digital Editions e-reader
Wilderness Internet is costly, slow; Windows Vista Service Pack 2 problems
She can't send e-mail but still receives it; laptop loses wifi connection when asleep
Push to talk aboard ship; retrieve deleted text messages from an iPhone, when on and off
Using email to send iPad text messages; photo recovery program for camera card that has become corrupt
How to avoid getting more spam e-mail
How to solve PC problems from afar; import old e-mails into the Thunderbird e-mail program
Apple iPad ready to travel
How to add software to a diskless PC
Connecting a new PC to an older printer



© 2013,Star Tribune (Minneapolis) Distributed by MCT Information Services

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