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How to solve PC problems from afar; import old e-mails into the Thunderbird e-mail program By Steve Alexander
In addition to finding the program you recommended, I also want to know if I need to load the remote-access program on both my PC and my sister's. MARGO TECH, Fridley, Minn. A Here's a link (tinyurl.com/bf64h7y) to a column I wrote last February about remote access between two PCs via the Internet. The free software I listed can be downloaded from the CNET website. CNET's most widely used remote-access program is TeamViewer (tinyurl.com/83rxyha). But at the bottom of the CNET page you'll find a list of other popular remote-access programs. Both you and your sister will need to download copies of the same program in order for you to remotely access her PC. Q Do you know of a way to import old e-mails into the Thunderbird e-mail program? I recently reformated my PC's hard drive and need to reload it with the things I had before. While I've copied the old e-mails back onto the hard drive, I can't access or view them with Thunderbird. TERRY MOSES, ST. PAUL, MINN. A You need some additional software to help you import your old e-mail files into Thunderbird, which is a free e-mail program from the Mozilla organization that created the Firefox browser. You'll need to download a free add-on program for Thunderbird called the "ImportExportTool extension." You'll find a link to download it at the bottom of the website at tinyurl.com/4d59osh. For instructions on how to use the download, see "Install the ImportExportTool extension" at tinyurl.com/b2banr. Q I have an HP PhotoSmart 5510 printer that I'm using with Windows 7. The print driver software for it came with Windows 7, but I'm disappointed with the driver's functionality. Other HP printers that I've had all came with their own driver software that offered many more features, such as the ability to print mirror images or both sides of the paper. Is there other driver software that would give my printer more functions? BOB HESTON, ATASCADERO, CALIF. A Try the free software at tinyurl.com/bydxvw5, which HP made available in late October. HP says it's designed "for users who want more than just a basic (printer software) driver." Sign up for the daily JWR update. It's free. Just click here.
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