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February 9, 2012
Laura McMullen: 10 Least Expensive Public Schools for Out-of-State Students
Kimberly Palmer: How to actually enjoy -- relaxing, financially -- your vacation
February 8, 2012
Warren Richey: Why momentous Prop. 8 ruling might not satisfy gay-rights groups
Menachem Wecker: Though Controversial, LL.M.'s Can Lead to Specialized Legal Jobs
The Kosher Gourmet byDana Velden: Going to the bother of making soup? You know it better be good. This CREAM OF TOMATO SOUP certainly is! And it's a cinch to make, too (Includes techinques and serving secrets)
February 7, 2012
Frank J. Gaffney, Jr.: Caught off-guard? President's Super Bowl interview with Matt Lauer gives those who need a reason not to vote for him, a darn good one
Suzanne Bohan: Leaping lizards! Tiny reptiles advancing robot design
February 6, 2012
Jonathan Tobin: Iran Threatens Israel With Destruction, But the New York Times Doesn't Hear It
Jeffrey Fleishman: In newly democratic Egypt, tens of democracy activists jailed, to stand trial; their groups are 'threatening the stability of the homeland'
Julie Deardorff : Researchers say antioxidants may not be that effective and could do more harm than good
Mark Clayton: How did Anonymous hackers eavesdrop on FBI and Scotland Yard?
February 3, 2012
Edmund Sanders : Israeli official says Iran is creating missile that could reach East Coast of US
Victoria Kim: Immigrant-smuggling ring used black drivers to avoid racial profiling
February 2, 2012
Jim Carney: Wrong number call may have saved her life
Reza Kahlili : Ex-CIA spy in Iran's Revolutionary Guard: What Obama doesn't grasp about striking deals with Tehran
Tina Susman: For woodchuck rescuer, every day is Groundhog Day
February 1, 2012
Brian Bennett: US officials see increasing threat of domestic attack from Iran
Emily Brandon: How to Take Advantage of New 401(k) Fee Disclosures
January 31, 2012
January 30, 2012
Paul Richter and Ramin Mostaghim: Misreading Teheran's limits -- deadly and economically devastating as they may be -- is a risk administration, Europe seem willing to take
Suzanne Bohan: Warning: Nap-deprived tots missing more than sleep, study finds
Meg Handley: Banks Revamping Rewards Programs to Woo Customers
January 27, 2012
Caroline B. Glick: Obama: Of course I intend to prevent a nuclear holocaust . . . in a few months
Yochonon Donn: In liberal New York City, fervently-Orthodox Jews may soon be getting a district to call their own
Jeannine Stein: An inflated ego and thinking you're 'all that' doesn't just make others sick of you, it can make you ill
Katy Hopkins: New budget rules may affect how much money you get for college
January 26, 2012
Ed Koch: To the New York Times, calling for the murder of Jews by those capable of having their incitement taken seriously isn't news
Jeannine Stein: Mental illness struck one in five U.S. adults in 2010: Report
January 25, 2012
Richard Simon: House passes two bills endorsing the use of religious symbols at military memorials
Fred Weir: Putin: Multiethnic Russia cannot survive as a US-style 'melting pot'; must find its own way
Susan Johnston: 5 Sneaky Coupon Strategies Consumers Should Watch Out For
January 24, 2012
Carol Clark: The price of your soul: How your brain decides whether to 'sell out'
Caroline B. Glick: America lost most in 'Arab Spring'. Sadly, many voters still don't grasp the extent
Warren Richey: Drug criminal scores win in GPS ruling from conservative-leaning high court
Erika Bolstad: Black conservatives gather to talk about gaining strength
January 23, 2012
Melissa Dribben: Jewish voters to play a key role in Florida's Republican primary
Jordan Rau: In quest to grow, Catholic hospital system will announce this morning its break from church
Ali Safi: U.S. envoy gives Taliban terms for peace talks
January 19, 2012
January 18, 2012
January 17, 2012
Frank J. Gaffney Jr.: No-kidding red lines: U.S. response to an Iranian nuke may be bluster, but Israel's won't be
David G. Savage: They sued their principals after slandering them online --- now the cases are headed to the Supreme Court
David Francis: Where to Invest in 2012: With stocks expected to rebound, opportunity abounds for investors
January 13, 2012
Ben Lynfield: Israeli lawmakers move to annex Jewish Judea, one museum at a time
Alexia Elejalde-Ruiz: Thriving through touch: Gentle massage helps older people with low mobility improve in mind and body
January 12, 2012
Warren Richey: Landmark Supreme Court ruling a 'resounding win' for religious groups
Warren Richey: Supreme Court says no to new rule on eyewitness testimony
John Fauber : Statins found to raise diabetes risk in postmenopausal women
Katy Hopkins : Consider This Before You Pay for an Online Degree
The Kosher Gourmet by Joseph Erdos: This mushroom and barley soup has an intense -- almost nutty -- flavor that mixes robust with Middle East. It has creaminess without cream
January 11, 2012
Shari Roan: Millions of atrial fibrillation sufferers at risk for devastating, but preventable, stroke
Tom Hussain: Pakistan -- recipient of more than $21 billion in civilian and military aid -- speeds pursuit of Iranian pipeline, defying US
David G. Savage: High court signals it won't be loosening TV's 'indecency' rules
Stephen Ceasar: Oklahoma's Islamic law amendment can't go into effect, court rules
January 10, 2012
Reza Kahlili: From an ex-CIA spy: US must exploit new split in Iran's Revolutionary Guard
Karen Kaplan: Study: Nicotine replacement products ineffective when used in real-life situations
January 9, 2012
Michael Doyle: Put through legal hell over dream home, couple fought back hard --- all the way to Supreme Court
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Jewish World Review
Customer service, goods are better online, study reveals
By
Greta Guest
http://www.JewishWorldReview.com | (MCT)
Online retailers are delivering the goods and better customer service than traditional stores, according to a University of Michigan study expected to be released Tuesday.
Customer satisfaction with online retail was even with last year at 83 points on a 100-point scale, but surpassed brick-and-mortar retailers by 12 percent, according to the American Customer Satisfaction Index.
"Against a backdrop of weakening consumer spending and talk about recession, e-commerce will continue to be a bright spot for multichannel companies," said Larry Freed, president and CEO of ForeSee Results in Ann Arbor, which partnered with the university's Ross School of Business on the survey.
The index is the only uniform, national, cross-industry measure of satisfaction with the quality of retail goods and services in the United States. It measures more than 200 companies in 40 industries and is based on thousands of quarterly interviews with customers who have purchased and used specific products or services in defined time periods.
Satisfaction with the online marketplace has risen by 8.5 percent since 2000, according to the index. It now outperforms all other service industries measured by the index.
"Online commerce delivers convenience that is unparalleled in the offline world ... and service quality and consistency is better because there is no unknown factor of a sales associate," Freed said.
At the same time, online retail has grown into a $136.4-billion industry, up from $32.6 billion in revenue in 2001, according to U.S. Census Department data.
Amazon.com ranked at the top with a score of 88, followed by Newegg, which sells computers and electronics, with 87, and Netflix, which sells digital downloads of videos, with 84. EBay was up a point to 81.
In other e-commerce categories for the fourth quarter, the index found:
The online travel industry fell for a second straight year, down 1.3 percent to 75. The three major online travel sites all had drops in satisfaction and increasing difficulty in differentiating their services. Expedia fell 3.8 percent to 75, Orbitz was down 2.7 percent to 73, and Travelocity fell 1.4 percent to 73. The three major sites are facing more competition from airlines, hotels and other travel search engines.
Customer satisfaction with online financial services continues to climb. Online brokerages are up 1.3 percent to 79. Fidelity was the biggest gainer for the quarter with a 5 percent gain to 84. CharlesSchwab.com was up 2.5 percent to 82 and TD Ameritrade rose 3.9 percent to 80. ETrade was down 1.3 percent to 73.
Overall customer satisfaction with goods and services purchased declined in the fourth quarter and that combined with falling home prices, rising energy prices, tighter credit and higher unemployment may mean even more challenges ahead for consumer spending growth, said Claes Fornell, head of the American Customer Satisfaction Index.
"In such an environment, customer satisfaction becomes even more important because satisfied buyers tend to reduce seller's cash flow volatility," Fornell said.
Customer satisfaction with the offline retail sector fell 0.3 percent to 74.2. And satisfaction with department and discount stores fell to its lowest level since 2001 with a score of 73. Nordstrom leads the sector with a score of 80. Wal-Mart fell 6 percent to 68 during the quarter.
In specialty retail, Barnes & Noble scored 83, Borders had 81 and Office Depot had 78.
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© 2008, Detroit Free Press Distributed by McClatchy-Tribune Information Services
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