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Jewish World Review Feb. 7, 2007 / 18 Shevat, 5767
Treasure might be buried in medical bills
By Vicki Lee Parker
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http://www.JewishWorldReview.com | (MCT) In need of extra cash? Try checking your medical bills. Complaints about medical bills are as common as complaints about doctors' handwriting. In a 2003 Consumer Reports survey of 11,000 people, 5 percent said they had found major errors on their hospital bills. Those with more than $2,000 in out-of-pocket expenses were twice as likely to find errors.
In the few years since that survey, little has changed.
One of the biggest problems is that there are no price guidelines. Doctors negotiate different rates with different insurance carriers, so you could easily be charged one amount for a procedure one year, and a different amount if you switch insurance carriers.
The system is a breeding ground for billing errors. And many of these errors go undetected.
"The biggest part of the problem is that people think the hospital or medical practice will take care of that," said Kenneth Hertz, senior consultant with the Medical Group Management Association in Colorado. "If the contract exists between the consumer and the insurance company, it's really (the consumer's) ... responsibility to make sure the bill is correct."
So how do you catch an error?
Start by reviewing the explanation of benefits statement from your insurance company, said Jennifer McLaurin, a health insurance broker with John Sipp & Associates in Chapel Hill, N.C. "You need it to keep track of your charges."
The statement includes the date of your doctor's visit, which services you had, how much you were charged, the negotiated rate or allowed amount and the amount for which you are responsible.
If the statement from the doctor's office doesn't match this information, find out why.
Also double-check:
If you are planning to have elective surgery, ask your doctor's office to call your insurer to find out what is covered.
If your bill seems unusually high, request a copy of your medical records to see which treatments your doctor ordered. Here are some common billing errors that those records can help you spot:
Also, be on the lookout for fraudulent charges and signs of identity theft.
The National Health Care Anti-Fraud Association estimates that $60 billion, or 3 percent, of health-care payments are lost to outright fraud.
It sounds like a lot to keep track of, but you don't have to pull your hair out trying to monitor medical records.
McLaurin, the health insurance broker, recommends that you sort medical bills and information into folders, one for each family member. She suggests reviewing the bills at least once a year. If you find an error, contact your doctor's office and the insurance company immediately. You have 18 months from the date of service to dispute charges.